Cancellation Policy

UPTOWN PLAY DAY CANCELLATION POLICY

At Uptown Veterinary Hospital, we focus on the quality

of our boarding and Uptown Play Day services. Our kennel

capacity is limited by our desire to give each guest a lot of

individual attention, as well as by physical space. 

Please help us achieve this by kindly giving at least 24 hours

notice if you need to cancel your reservation for boarding or

Uptown Play Day. Any reservations canceled after this time or

no shows are charged for their scheduled day at Uptown Play

Day or 50% of their scheduled boarding stay.

Charges will be applied to your credit card on file which is 

required to make a reservation for boarding as well as Uptown

Play Day. 

A 7-day notice of cancellation is required for boarding during a major

holiday, as well as during our peak summer season (May-September). During these times your credit card will be charged for the entire scheduled stay if you cancel without a 7-day notice. 

We encourage you to schedule your boarding reservations as early as 

possible. However, we will not reserve spaces for Uptown Play Day

more than one month ahead of time.

We appreciate your support and your business.

Sincerely,

The Team at Uptown Play Day and UVH